> For the complete documentation index, see [llms.txt](https://urd.gitbook.io/compass/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://urd.gitbook.io/compass/implementing/implementation-and-monitoring.md).

# Implementation and Monitoring

### <mark style="color:orange;">Why?</mark>

The implementation and monitoring phase ensures that planned activities are carried out effectively and responsibly, and in a way that contributes to the intended results for communities and people affected by crisis.

### <mark style="color:orange;">When?</mark>

The implementation and monitoring phase is the fifth phase in the project cycle. It starts when project activities are ready to be implemented and when a MEAL framework is established. It ends when all the planned activities have been implemented.

### <mark style="color:orange;">What?</mark>

The implementation and monitoring component principally involves the implementation of activities, the coordination of resources, cooperation with stakeholders, monitoring and communication.

### <mark style="color:orange;">Q\&A control points:</mark>

6. Implementation and monitoring - Project information needs
7. Implementation and monitoring - Project decision-making

{% hint style="info" %}
The two proposed checklists for the implementation phase are focused on regularly controlling how well the monitoring system in place is: 1. meeting project information needs; and 2. supporting the project team in making informed decisions to adjust the project when necessary.
{% endhint %}

#### Important

* Monitoring is conducted during the implementation of the project.&#x20;
* Monitoring is a continuous process organised around the four steps of the Deming Cycle or continuous quality improvement model:

1. Plan – Confirm priority information and plan data collection (“What to do” and “How to do it”).
2. Do – Collect data. &#x20;
3. Check - Analyse collected data and report results.
4. Act - Take actions to adjust the project and communicate about changes.

### <mark style="color:orange;">Who?</mark>

* Communities and people affected by the crisis should participate in the implementation of activities, express their opinion about the project and receive relevant and timely information.
* Operational staff and potential partners should be involved in the implementation and/or coordination of activities; the management of resources (finance, logistics, technical…); the steering of the project; and coordination and communication.
* Support services (logistics, technical, HR…) should be involved in order to: provide the required support; facilitate project steering and support project communication.

### <mark style="color:blue;">Checklist</mark>

You can download the checklist for Implementation - Implementation and Monitoring in PDF version, available in English, French and Spanish.

{% file src="/files/UDdJatZ1TAZ7fXoEclMu" %}

{% file src="/files/mfjDvjBRwrOoyWXekGw3" %}

{% file src="/files/WUwMQ9gwgiCBBIVk3QvV" %}

***

### <mark style="color:$primary;">Good practices for the Implementation and Monitoring phase by CHS commitments</mark>

#### People and communities affected by crisis

{% stepper %}
{% step %}

#### 1. Can exercise their rights and participate in actions and decisions that affect them

<mark style="color:$danger;">Essential</mark>

* Involve communities and people affected by crisis in the closure review, evaluations, and handover. &#x20;
* Make sure that all groups of stakeholders are informed about the achievements and the termination of the project.
  {% endstep %}

{% step %}

#### 2. Access timely and effective support in accordance with their specific needs

<mark style="color:$danger;">Essential</mark>

* Evaluate the extent to which the project addressed the affected communities’ needs and generated positive changes for them.
* If need be, refer all needs not covered to relevant organisations or advocate for them to be covered.
  {% endstep %}

{% step %}

#### 3. Are better prepared and more resilient to potential crises

<mark style="color:$danger;">Essential</mark>

* Finalise the exit strategy that was planned to ensure long term positive effects or justify any changes.
  {% endstep %}

{% step %}

#### 4. Access support that does not cause harm to people or the environment

<mark style="color:$danger;">Essential</mark>

* Make sure environmental impacts have been properly managed/mitigated.
* Store data properly in safe spaces. Any paper documents containing sensitive data should be equally secured or destroyed if necessary, and when possible.
  {% endstep %}

{% step %}

#### 5. Can safely report concerns and complaints and get them addressed

<mark style="color:$danger;">Essential</mark>

* Make sure all feedback and complaints have been addressed managed before the closure of the project.
  {% endstep %}

{% step %}

#### 6. Access coordinated and complementary support

<mark style="color:$danger;">Essential</mark>

* Share final project information with other organisations intervening in the same area.
* Ensure the effectiveness of activity transfers and their continuity in response to the needs and expectations of communities
  {% endstep %}

{% step %}

#### 7. Access support that is continually adapted and improved based on feedback and learning

<mark style="color:$danger;">Essential</mark>

* Identify, formalize and disseminate the main lessons learnt from this experience and any innovations, including community feedback.
  {% endstep %}

{% step %}

#### 8. Interact with staff and volunteer that are respectful, competent and well-managed.

<mark style="color:$danger;">Essential</mark>

* Anticipate the end of human resources contracts and facilitate staff transition.

<mark style="color:$success;">Ideal</mark>

* Organise an internal team event to promote team achievements.
  {% endstep %}

{% step %}

#### 9. Can expect resources are managed ethically and responsibly.

<mark style="color:$danger;">Essential</mark>

* Provide the necessary financial, time and logistical resources for the closure of the project.
* Make sure that project resources (especially real estate and equipment) are used by relevant partners or stakeholders after project completion.
* Share key information and lessons learnt with the relevant partners and through the appropriate communication channels.
  {% endstep %}
  {% endstepper %}